Shipping & Return

Shipping & Returns

UK SHIPPING

Delivery

  • Flat rate of £10 for standard parcels - express shipping
  • Flat rate of £15 for large parcels-express shipping
  • All our mainland UK parcels are dispatched within 48 hours via DPD’s next working day service.
  • DPD should update you on a delivery window by text or email.

Sales and Holiday Season

  • Dispatching of orders may take up to 7 working days.

Return

  • Free Returns on all orders, simply drop your parcel off at your nearest DPD service point. Please keep a note of the tracking number.

  • 14 days receipt of order

  • Please allow up to 7 days for returned items to be processed as they have to go through quality control first.

EU SHIPPING

Delivery

  • Free shipping on all orders
  • All EU parcels are dispatched within 48 hours via DHL’s Express Worldwide service.
    Please allow 2 working days.

Sales and Holiday Season

  • Dispatching of orders may take up to 7 working days.

Return

  • All EU returns are charged at £12

    Please click here to process your return and arrange a collection.

  • Please allow up to 7 days for returned items to be processed as they have to go through quality control first.

ROW SHIPPING

Delivery

  • Free shipping on all orders
  • All Rest of World parcels are dispatched within 48 hours via DHL’s Express Worldwide service.
    Please allow 3-5 working days.

Sales and Holiday Season

  • Dispatching of orders may take up to 7 working days.

Return

  • All ROW returns are charged at £20

    Please click here to process your return and arrange a collection.

  • Please allow up to 7 days for returned items to be processed as they have to go through quality control first.

UK SHIPPING

Delivery

  • Free shipping for orders over £350
  • All other UK deliveries are charged at £10
  • All our mainland UK parcels are sent via DPD’s next working day service.
  • DPD will update you on a delivery window by text and email

Sales and Holiday Season

  • Dispatching of orders may take up to 7 working days.

Return

  • Free Returns on all orders, simply drop your parcel off at your nearest DPD service point. Please keep a note of the tracking number.

  • 14 days receipt of order

  • Please allow up to 7 days for returned items to be processed as they have to go through quality control first.

EU SHIPPING

Delivery

  • Free shipping on all orders
  • All EU parcels are sent via DHL’s Express Worldwide service.
    Please allow 2 working days.

Sales and Holiday Season

  • Dispatching of orders may take up to 7 working days.

Return

  • All EU returns are charged at £12

    Please click here to process your return and arrange a collection.

  • Please allow up to 7 days for returned items to be processed as they have to go through quality control first.

ROW SHIPPING

Delivery

Free shipping on all orders

  • All Rest of World parcels are sent via DHL’s Express Worldwide service.
    Please allow 3-5 working days.

Sales and Holiday Season

  • Dispatching of orders may take up to 7 working days.

Return

  • All EU returns are charged at £20

    Please click here to process your return and arrange a collection.

  • Please allow up to 7 days for returned items to be processed as they have to go through quality control first.

RETURN & REFUND POLICY

We are making concerted efforts to improve the product details, photography and accompanying sizing information to ensure customers aren’t disappointed with the fit and sizing of our garments. However, if for any reason at all that you want to return something, you can do so within 14 days of receipt of the item in question.

Items must be unworn and in a saleable condition with all original swing tags attached. Please can you be sure to include your Returns Form with all the relevant information to assist us with processing the return.

Should the return fall outside the 14 days returns period we can offer you an exchange or alternately a store credit that can be used on a future order.

Please note, if you return a parcel through your own couriers, postage charges for returning goods back to us are your responsibility, we strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.

 

SALE PERIODS

Please note during sales and holiday seasons dispatching of orders may take up to 7 working days to dispatch and are being dealt with in date/chronoligical order.

TAXES & DUTIES

We now offer Duty Paid and Landed Prices outside of the EU. At checkout we will calculate these costs and you will be able to pre-pay these at checkout if you wish.If you choose not to pay these taxes etc you may be asked to pay these once your order arrives in the delivery country.Import taxes and taxes vary from country to country and they depend on the value of your order.If in doubt please consult your country's governmental or national import office website for further information.

If an item is returned to us for a refund, sales, customs and duties can be claimed back by contacting your local authority.

SALE

All sale products are subject to the same return conditions as full priced items (See Delivery + Returns)

Sale items cannot be used in conjunction with any other discount codes unless explicitly mentioned in emails or by our Customer Service Team. Sale prices will not be offered once the sale ends.

SHOW TO RETURN AN ONLINE PURCHASE

UK

Follow the instructions on the Returns Slip enclosed with your order, which includes a guide to how to Return the parcel to us. Please complete and enclose the Returns Form indicating whether you would like an exchange or a refund. If you no longer have the packaging slip, just send us a brief note with your name, address, postcode and contact number. Make sure you tell us whether you would like an exchange or refund. It would also be helpful if you could tell us why you are returning the item so that we can improve our service. (If you are returning a gift, please remember to include the buyer’s name and address as well as yours.)

We always try to deal with returns as soon as they arrive. However, during very busy periods, please allow up to 28 days for your return or exchange to be processed. Note that refunds for items bought as gifts can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer from finding out. Sorry. You may return online orders in person to either our Manchester or Mayfair stores, however please be aware these will be sent on to our warehouse for processing – so while this may be more convenient for you and there won’t be a postage charge, there will be a delay in processing. Please send all returns to:

Private White V.C. Returns
1 Cottenham Lane
Salford
Manchester
M3 7LJ

If you have any specific queries regarding delivery or returns, please contact us at customercare@privatewhitevc.com or alternatively you can call us on +44 (0) 161 834 3062 and we will do everything we can to help. Please note our office hours are 9am to 5pm GMT, Monday to Friday.

REST OF THE WORLD

Please Click here to process your return. Responsibility for the return is yours until the parcel reaches us, so please remember to tape securely and keep your proof of postage.

Postage charges for returning goods are your responsibility. Private white V.C will refund your purchase price to you in full within 14 days of the receipt of your returned goods. If you have any questions or require assistance with your EU/ International return, please contact the Help Center. You may return online orders in person to either our Manchester or Mayfair stores, however please be aware these will be sent on to our warehouse for processing – so while this may be more convenient for you and there won’t be a postage charge, there will be a delay in processing. Please send all returns to:

Private White V.C. Returns
1 Cottenham Lane, Salford
Manchester
M3 7LJ

If you have any specific queries regarding delivery or returns, please contact us at customercare@privatewhitevc.comor alternatively you can call us on +44 (0) 161 834 3062 and we will do everything we can to help. Please note our office hours are 9am to 5pm GMT,